Impakt Fitness Return/Refund Policy

Impakt Fitness Return and Refund Policy

Last Updated: August 2023

At Impakt Fitness, we are committed to providing you with the highest quality supplements and an exceptional shopping experience. We understand that there may be instances where you need to return a product or request a refund. To ensure your satisfaction and address your concerns, we have established the following Return and Refund Policy:

1. Returns Eligibility:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
  • Returns are accepted for all items except for perishable or consumable goods.
  • Impakt Fitness charges a 10% restocking and processing fee

2. Refund Process:

  • If you are not completely satisfied with your purchase, please contact our Customer Support Team at adam@impaktfitness.com  to initiate the return process.
  • You will be asked to provide your order number, the name of the product you wish to return, and a brief description of the reason for the return.
  • Upon approval of your return request, we will provide you with a return shipping label (if applicable) and instructions on how to return the product.

3. Return Shipping:

  • If the return is due to our error or a defective product, we will cover the cost of return shipping. Otherwise, return shipping costs are the responsibility of the customer.
  • Please package the product securely and include a copy of your original invoice or order confirmation.

4. Inspection and Processing:

  • Once we receive your returned item, it will undergo a thorough inspection to ensure it meets the return eligibility criteria.
  • Refunds will be processed within 7-10 business days from the date the returned item is received. You will be notified via email once your refund has been processed.

5. Refund Methods:

  • Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will work with you to determine an alternative refund method.

6. Non-Refundable Items:

  • Some products, such as gift cards or downloadable digital content, are non-refundable.

7. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact us immediately. We may request photos or additional information to assist with the resolution process.

8. Customer Support:

  • Our dedicated Customer Support Team is available to assist you with any questions or concerns regarding returns and refunds. Please reach out to us at adam@impaktfitness.com during our business hours.

9. Policy Changes:

  • Impakt Fitness reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

By shopping at Impakt Fitness, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Your satisfaction is our priority, and we are here to assist you in every step of the return and refund process. Thank you for choosing Impakt Fitness for your supplement needs.